Refund & Cancellation Policy

Cancelling an order

You can cancel an order yourself from My ordersat any point before it is dispatched. If it has already been dispatched, it can't be cancelled — please refuse delivery or request a return once it arrives.

For a prepaid order cancelled before dispatch, the full amount including any delivery charge is refunded.

Returns

Returns can be requested within 7 days of delivery, provided the item is unworn, unwashed, has its original tags attached and is in its original packaging. The full conditions are set out in Shipping & Returns.

We can't accept returns on innerwear, or on items marked non-returnable on the product page, except where the item is damaged, defective or not what you ordered.

When a refund is issued

A refund is issued when:

• you cancel a prepaid order before it is dispatched;
• an approved return is received and passes inspection;
• the item delivered was damaged, defective, incorrect or never arrived;
• we are unable to fulfil your order for any reason.

How long it takes

Once the returned item reaches us and passes inspection, we initiate the refund. It typically reflects in your account within 7–10 business days from that point. The exact timing after we initiate it depends on your bank or card issuer, which is outside our control.

How you are refunded

• Prepaid ordersare refunded to the original payment method used at checkout. We can't redirect a refund to a different card or account.
• Cash on Delivery ordersare refunded by bank transfer, as there is no online payment to reverse. We'll ask you for account details when the return is approved.

Deductions

Approved returns are refunded for the price you paid for the item. The original delivery charge, where one was paid, is not refunded on a change-of-mind return — but it is refunded in full where the item was damaged, defective, incorrect or undelivered.

Raising a refund issue

If a refund hasn't reached you within the timeline above, email aadyakurties@gmail.comwith your order number and we'll chase it with the payment provider.